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The Allendale Group Ltd was established in 2003 to both source and manufacture high quality equipment to various engineering/technology industries. We are based in Hoddesdon, Hertfordshire, UK and employ 20+ people.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:-

[ultimate_icon_list icon_size=”10″ icon_margin=”5″][ultimate_icon_list_item icon=”Defaults-chevron-right” icon_color=”#dd1313″]Regular gathering and monitoring of customer feedback[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-right” icon_color=”#dd1313″]A customer complaints procedure[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-right” icon_color=”#dd1313″]Selection and performance monitoring of suppliers against set criteria[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-right” icon_color=”#dd1313″]Training and development for our employees[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-right” icon_color=”#dd1313″]Regular audit of our internal processes[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-right” icon_color=”#dd1313″]Measurable quality objectives which reflect our business aims[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-chevron-right” icon_color=”#dd1313″]Management reviews of audit results, customer feedback and complaints[/ultimate_icon_list_item][/ultimate_icon_list]

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

This policy is posted on the Company Notice Board and can also be found in the staff handbook.

Though the myself, Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.

Alan Ward

Managing Director
The Allendale Group Ltd (Claude Lyons Dept)